This is how to use Leedle

How To Use Leedle As A Professional

On this page, we'll walk you through joining, purchasing leads, your profile page, best practices in closing sales, serving your customers, and building your reputation on Leedle.

Joining Leedle as a Service Provider

Some good (or possibly bad) news is that we don't accept just anyone onto the Leedle platform.

Our colleagues will take applications made on Leedle.co and review data on the applicant to ensure that they adhere to our five non-negotiable standards:

Expertise - Does the Service Provider have the proven expertise to deliver the product or service they intend to offer via Leedle?

Capability - Does the Service Provider have the proven capability to deliver work to a good standard? Knowing and doing are not the same.

Trustworthiness - Does the Service Provider have a good track recoird or high quality recommendations for the work that thye wish to offer via Leedle?

Compliance - Is the Service Provider registered with any regulatory bodies, ADRs etc. that may be needed in their industry? Is there any record of illegal or inappropriate conduct or failure to comply with accepted standards?

Stability - Is the Service Provider financially stable and able to commit to delivering work over a reasonable period of time? Do they have any defaults of CCJs that indicate they may not be the right fit for Leedle?

In theory, all work done to a certain professional standard should be at a similar price point. If not, something is usually off. It may be that someone is offering dirt cheap digital work by outsourcing at a very cheap rate. This will be reflected in reviews out in the public domain which impacts our decision when taking on new service providers.

We aim to adhere to our standards by analysing past performance and publicly available data on the quality of work done by a product or service provider.

This includes checks on:

  • Prior Reviews
  • Companies House data (if applicable)
  • General Branding
  • Engagement with current clients and responses to Feedback
  • Credit file or financial data (only when previous points necessitate further due diligence)

Following our checks, we may:

  • Accept you as a Leedle partner with no conditions
  • Accept you as a Leedle partner with set conditions
  • Reject your application with feedback on the next steps

If we set terms on your membership, we will provide good reasons for doing this. Similarly, if we reject you, we will have a fair and justified reason for doing so.

A 'no' is not necessarily no forever, so we'd invite all rejected applicants to apply again in three months - as long as they feel they've made necessary changes to their business or operation

Purchasing Leedles

You can purchase Leedle credits with a credit or debit card by clicking the button inside the Dashboard.

Creating and Maintaining your profile

Your profile is very important to your success as a Leedle Service Provider. In the "Your Profile" section, you'll be able to share images or videos of your previous work, a detailed and effective biography of your business, your reviews and the number of times you've been hired.

Customers can be slow to trust, and the "social proof" element of good reviews and a large number of hires will go a long way to prevent any concerns or objections around potential capability or quality.

As a Leedle partner provider, you'll have access to a member of our team who will be happy to look at your Leedle profile and help you make changes that will increase the chances of being hired.

To take advantage of this service, please drop us an email at SP@leedle.co

Closing Sales

We understand that every time you purchase a Leedle, you're making a cash investment into the growth of your business. For this reason, it's very much in our interest that you close a high enough percentage of your leads to make the whole process commercially viable

With this in mind, we've taken some time to highlight our 'best practice' guidelines on how to make the most out of your Leedle spend.

  1. Buy Leedles quickly when they become available.

    2. Customers are in a buying mindset when they initially fill out their details to request help. After even 10 minutes, this can change completely and your chances of having a proper discovery conversation can drop by 90%. We recommend refreshing the page and buying a Leedle as soon as it comes in. When you've bought it, get to work on reaching the customer.

  2. Use every method to reach your customer.

    3. Some Leedle partner providers seem to have so much money that they're happy to buy a lead, call it once and if they don't answer, move on to the next one. This is a waste, and not how we intended Leedle to be utilised.

    We recommend that you call on any number provided. If you don't reach the customer, leave a voicemail. We then recommend that you send a WhatsApp or text message, followed by a professional email introduction with an invite to arrange a call or virtual meeting.

    If the main number isn't working, check out the customer's website or social pages to see if there's a way to reach them. Remember that they asked for your help, and it's your responsibility to reach out and find a way to speak to them - even if they're busy.

    On the above note, we should state that it is not acceptable to 'spam' Leedle visitors with numerous contact attempts on the same medium. We'd ask that Leedle partner providers make no more than 3 calls, 3 emails or 3 SMS/WhatsApp messages in a day, and no more than 15 total attempts to reach customers in a week.

    Failure to adhere to this standard may result in further action if a customer complains - as it's not in anyone's interest that visitors receive anything but the best possible experience from those who work on our platform.

Serving your Customers

Customers who receive an amazing service will usually be happy to leave a positive review or possibly send additional future business your way. By the same measure, those who have an issue with a product or service will proactively tell several other people.

With this in mind, we'd always recommend going above and beyond. We must insist that if you have arranged a call or a visit with a customer that you've signed up through Leedle - you MUST follow through with your commitments and do what you say you're going to do.

A particular concern is 'no show' vendors who make promises that they don't keep. We cannot allow such activity to happen in connection with Leedle so please, always do your best to deliver an amazing experience.

Building your reputation on Leedle

By maintaining your profile and notifying us every time you've been hired, you'll create a reputation as someone who's been trusted over and over again to deliver - and your reviews will reflect the excellent work that you've done.

If you have verifiable reviews that you'd like to add to your Leedle profile from another platform(such as Google or Trustpilot), please get in touch by emailing us at SP@leedle.co.

We'll consider your request, but our decision to add reviews is entirely at the discretion of the Leedle team.

If you do receive a negative review, don't panic. These things can happen. The first thing to do is to reach out to the customer and see if there's a resolution that would convince them to remove the review.

You can also reach out to any happy current or former customers to leave a review and give a more balanced opinion. Finally, if you believe the review has been issued unfairly or inaccurately and can prove it, please reach out to us and we'll do our best to help. This doesn't mean we'll always be able to remove a bad review, but we'll certainly take all the facts into account when making a decision.